1. Home
  2. Guides
  3. PTP
  4. Creating an Episode

Creating an Episode

This guide will show you step by step how to Add a new Episode in the PTP module. We have even made it easier by including short videos to help.

Explanation of Sections:

Episode: Details of the episode.
Contact Method:
Details of contact method for the episode.
Other Demographics:
Episode other demographics.
Set an Outcome for the episode.
Assign Team:
Select a Team for the episode to be assigned to.
Optional: Assign Agency Staff Member
: Assign an Agency Staff member.

How to Add a Episode

  1. Locate the Add Episode option in the sub menu
Example Adding Episode

The following fields are mandatory on this page.
* Referral Data is required.
* Family Name is required.
* Given Names is required.
* Data of Birth is required.
* Gender is required.
* Start date required

Referral Source

  1. Enter a Referral Date.
  2. Now you can search for an existing client by selecting Search for the Client.
    This will pop up a search for existing clients window, you can search by Family Name, Given Names, Alias / Preferred Name.
    The Search results will show Name, Gender, DOB and any active cases in the PTP module.
  3. To select an existing client, Click on Select for the client’s record.
Example Search for Existing Clients

If you cannot find the client, you can click Import Details which will close the pop-up window and place the search details you entered into the relevant fields.

Add a Contact Method

  1. Add a contact method by selecting the +Add Contact Method button.
  2. Select Contact Type from the drop-down menu.
  3. Add Contact Details for contact type.
    Check (if required) Preferred Contact Method if clients chosen contact type is the preferred method.
  4. Check (if required) Text Preferred if client choose a text message over a phone call.
    *Note: you can add multiply contact methods by following this process
Example Adding Contact Method

Address details

  1. To add a Residential or Postal Address for a client.
    * Note: If the residential and postal address are the same, check the “Postal address is the same as residential address”.
Example Adding Address Details

Other Demographics

  1. From a drop-down list you can set the Indigenous Status, Country of Birth and Preferred Language.
Example Other Demographics


  1. From a drop-down list you can set the status of the Outcome and its corresponding start / end date.
Example Outcome

Assign Team

  1. Clicking on the Search button, you will be presented with a Team Selection pop-up window.
  2. From here you can search by Agency Name, Suburb / City or Postcode.
    Once you have located the team click Assign to select this team.
Example Assigning a Team

Optional: Assign Agency Staff Member

  1. Click the drop-down list and select the Agency Staff Member to be added to the episode.
    *Note: This is optional and can be skipped.
  2. Click Save to create the episode
Example Assign Agency Staff Member
Updated on June 9, 2023
Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for?
Contact Support