(Admin) How to reset user MFA

This process will enable system administrators to reset a user’s Multi Factor Authentication to access the Fixus platform.

1. From the Program menu select Administration.
2. From the Administration menu select Users.
3. Locate required user via Name (note – currently name search allows search by first OR last name, not both together), Role and Status (Active/Inactive).
4. Click Enter or Search (Blue button) beside required user.
5. Select the drop-down arrow on the View (Blue button) beside required user.
6. Select Reset MFA from the list of options.
7. Click Reset (Green button).